Got questions? We've got answers! Explore our FAQ page to find quick solutions and insights on common queries.
Climax Prime do not accept users from these countries: Turkey, UAE, Israel and USA
Kindly access your user panel and proceed to the downloads section. From there, you can easily obtain MetaTrader 5 for your preferred device.
Kindly log in to your user account and go to the "Support" section, which you'll find on the left side of the page. In there, click on "New Ticket." Next, choose the category that matches the topic of your request. Then, give your request a clear title and provide all the details about what you need help with. We'll make sure to review your request carefully, and our team will get back to you as soon as possible.
Proof of Identity (POI) Requirements:
In order to establish your identity, we require submission of one of the following
- Driving License
- ID card
- Government-issued ID
Proof of Address (POA) Requirements: To verify your current address, we request submission of one of the following documents:
- Bank statement (with your address clearly mentioned and issued within the past six months)
- House document (registered under your name or your parent's name)
- Tenancy agreement (registered under your name or your parent's name)
- Car document (registered under your name or your parent's name)
- Utility bill (Water/Electricity/Gas, etc., with your address and issued within the past six months)
Please take note of the following:
● If none of the aforementioned documents are available in your name, you have the option to provide any of the aforementioned documents in the name of first-class individuals, such as parents or spouses.
● Ensure the documents you submit are dated within the last six months. Documents older than six months will not be accepted by our system and will be rejected.
For more information or assistance, please feel free to contact our customer support team.
Certainly! You can update your email address and phone number by following these
1. Log in to your client area. 2. Navigate to the "Profile" section in the menu. 3. To change either your mobile number or email address, click on the "Change" button in front of each respective option. 4. Select "Email" as your preferred method to receive a PIN. 5. Input the new email address or mobile number that you wish to update. 6. Enter the PIN sent to your email address. 7. Click on "Continue."
Your request will then be forwarded to our KYC team. Once your request is approved, you will receive an email confirming the successful change of your email address or phone number.
Certainly, you have the option to update your personal information. To change your email
address, please follow these steps within your client area:
1. Access the "Profile" menu.
2. Click on the "Change" option for the specific information you wish to update. This will allow you to submit a request to update your email address