At the time of registration and account opening, an email containing the above information will be sent to you by the broker, and if needed, you can refer to it and see the said information again.
If you did not find that email by searching for Climax Prime in your inbox, it is better to search the Spam, Junk and Promotion folders as well.
What documents can we provide to confirm the residence address?Analysis team2023-02-21T00:27:01+03:30
If you register a deposit or withdrawal request during office hours (Monday to Friday), Climax Prime’s technical team will approve your request within 15 minutes to 1 hour. But if your request is registered on holidays or non-office hours, this process will be a little longer, but it will be processed in less than 24 hours.
What trading accounts do we have access to in Climax Prime?Analysis team2023-02-21T00:24:06+03:30
No, due to the fact that this version of the Metatrader platform is currently not updated and provided by Meta Quotes, in this broker it is only possible to make transactions with version 5 of this platform.
Can someone else withdraw money from our account in the broker?Analysis team2023-02-21T00:22:33+03:30
All withdrawal steps, including its final confirmation, are done in the user panel, so if someone else has access to your username and password, they can do it.
We suggest that you take the security of your account seriously and change your password regularly if possible.
What are the terms of cooperation with broker Climax Prime?Analysis team2023-02-21T00:21:33+03:30
For this purpose, there are very simple rules, and with a few steps, you can be our partner (IB) and earn money from the transactions that your customers make.
For more information on cooperation with us, you can refer to the cooperation page with Climax Prime.
Can I change my identifier (IB) while using the service?Analysis team2023-02-21T00:20:23+03:30
Yes, for this purpose, you can change your identification code in the user panel and in the profile section. Keep in mind that after changing the identifier code, you will not be able to return to the previous identifier code for 1 month.
How to download Metatrader 5 suitable for Climax Prime trading account?Analysis team2023-02-21T00:19:38+03:30
A hash code is a unique code consisting of numbers and English letters that is used to identify digital currency transactions. For example, when you deposit to the Tether broker wallet account, you can copy the hash code in the transaction details section and enter it in the form completion section in the user panel so that your transaction is recognized and confirmed in the broker’s financial report.
Which Climax Prime services are offered on weekends (Saturday and Sunday)?Analysis team2023-02-21T00:14:45+03:30
This brokerage is registered in St. Vincent and the Grenadines and has the regulation of St. Vincent and therefore is subject to the laws of this jurisdiction in financial activities. Also, the headquarters of this brokerage is located in England and London.
To view our legal documents, you can refer to Climax Prime’s legal documents page.
What is the maximum waiting time for withdrawal transactions?Analysis team2023-02-21T00:06:27+03:30
Our colleagues in the financial department carry out financial transactions from 10:00 a.m. Tehran time. After your payment transaction is confirmed, you will have a maximum of 24 hours to receive the payment.
How to download MetaTrader 5 for iPhone?Analysis team2023-02-21T00:05:29+03:30
This version of MetaTrader is currently being updated by Meta Quotes Company and has been removed from the Apple Store. It is better to be patient and use alternative versions such as online or Windows versions to solve this problem.
Can I register more than one wallet in the user panel?Analysis team2023-02-21T00:03:06+03:30
In the cooperation plan of Climax Prime, you can play the role of an IB and receive an amount as a commission from the broker from the transactions of the people you introduce to the broker.
For this purpose, go to your user panel and the collaboration section. In this section you will find a code and a link.
If your client does not have an account in Climax Prime yet, you can send him the existing link so that he can register through it. In this case, your cooperation code will be automatically registered in his user panel.
However, if your client has already opened an account in Climax Prime, it is necessary to send him your cooperation code so that he can enter it in his user panel and register you as his representative.
What are the methods of depositing and withdrawing from the account in Climax Prime?Analysis team2023-02-20T23:57:48+03:30
For this purpose, valid exchanges of the contracting party with the broker are used, and the work procedure will be as follows:
Contact our support team from Monday to Friday (12:00 to 17:00) to receive the dollar transfer rate and account number for deposit.
Deposit money to the provided account
Contact the support unit and provide the receipt of the transfer of funds
Keep in mind that it is not possible to use this method on Saturdays and Sundays due to the lack of remittance rates. Also, due to the cooperation of exchanges, this method may take a little more time than charging methods with digital currency or Perfect. be Mani
How is rial withdrawal from the account and what are the steps?Analysis team2023-02-20T23:20:22+03:30
For this purpose, the exchanges of the contracting parties are similarly used, and the steps are as follows:
Contact the Climax Prime support unit to get the conversion rate of the reference currency to Rial
Rial deposit to your verified account in the user panel
This possibility will not exist on Saturdays and Sundays due to the lack of currency conversion rates, and due to the cooperation with exchanges, it may require more time than withdrawing using cryptocurrency or Perfect Money methods.
How is the deposit made using the Top Change method and what are the steps?Analysis team2023-02-20T23:15:35+03:30
For this purpose, do the following steps in order: Step 1: Enter your user panel and select the deposit option in the financial affairs section Step 2: Click on the Top Change deposit option and copy the Climax Prime wallet number in the window that opens. Step 3: Enter the Top Change website and make the deposit using the wallet number Step 4: After depositing, get the transaction tracking code from Top Change and register it in our user panel as follows:
Re-enter the deposit page with Top Change in the financial section of your user panel and fill in the available items in the order below.
First item: Select the wallet
Second item: enter the deposited amount here
Financial markets may not be suitable for all investors, as loss of all invested capital may occur. You should not risk more than you are prepared to lose. Before deciding to trade, you need to ensure that you understand the risks involved and consider your investment objectives and level of experience. Seek independent advice, if necessary.
Climax Prime LTD does not issue advice, recommendations, or opinions in relation to acquiring, holding. Climax Prime LTD is not a financial advisor and all services are provided on an execution-only basis. This communication is not an offer or solicitation to enter into a transaction and shall not be construed as such.
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